Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@rijksedreams.nl. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@rijksedreams.nl.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rijksedreams.nl.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@rijksedreams.nl. Shortly explain the issue and we will contact you in 48hrs and help you to our best ability.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@rijksedreams.nl.
Warranty Terms for the LED Light Starter Kit
We believe it is important that you can use our LED Light Starter Kit with confidence. That is why we offer a 1-year commercial warranty on our LED bulbs, remote control and related components, starting from the date of delivery.
This warranty applies in addition to your statutory rights as a consumer. This means that you are always entitled to a product that works properly and meets what you may reasonably expect from it.
- What is covered by the warranty?
The warranty covers manufacturing faults and technical defects that occur during normal use of the product.
The warranty may cover, among other things:
an LED bulb that stops working without an identifiable cause; a bulb that no longer responds correctly to the app or remote control due to a technical defect; a remote control that no longer functions during normal use; defects in internal electronics or connections; issues that can demonstrably not be attributed to misuse, damage or wear and tear.
2. What is not covered by the warranty?
The warranty does not apply where the defect has been caused by:
incorrect or careless use; damage caused by dropping, impact, water or fire; use in an environment for which the product is not intended; opening, modifying or repairing the product yourself; use with unsuitable accessories, adapters, fittings or power sources; normal wear and tear; damage caused by power surges, short circuits or incorrect installation; empty or incorrectly inserted batteries in the remote control; damage caused by use in damp areas where the product is not explicitly suitable for such use.
3. Use in accordance with the manual
To make a claim under the warranty, the product must be used in accordance with the supplied manual and product information.
The LED Light Starter Kit is intended for normal indoor household use, unless stated otherwise for the specific product.
Do not use the product in enclosed fittings, damp areas, outdoor environments or situations involving extreme heat, cold or moisture, unless this is expressly stated in the product specifications.
4. Lifespan of LED bulbs
The stated lifespan of an LED bulb is an expected average period of use under normal conditions. It is not a separate warranty period.
The commercial warranty period remains 1 year from delivery, unless stated otherwise on the product page or packaging.
5. Statutory warranty
These warranty terms do not affect your statutory rights. As a consumer, you are entitled to a product of satisfactory quality.
This means that the product must meet what you may reasonably expect from it. How long a product should last depends, among other things, on the type of product, the price, the quality and the information provided at the time of purchase.
6. What do we do in the event of a valid warranty claim?
If the defect is covered by the warranty, we will provide an appropriate solution. Depending on the situation, this may include:
repair of the product; replacement of the defective component; replacement of the entire product; a refund where repair or replacement is not possible or reasonable.
In the event of a valid warranty claim, we will not charge any costs for repair or replacement.
7. How do you submit a warranty claim?
Please contact our customer service team and provide:
your order number; a brief description of the issue; photos or videos showing the defect; if necessary: a photo of the product label or packaging.
We will assess your claim and inform you of the next steps.
8. Inspection of the product
In some cases, we may ask you to return the product so that we can assess the defect. If the defect is found to be covered by the warranty, we will provide a solution free of charge.
If the defect is found to have been caused by misuse, damage or another cause that falls outside the warranty, we may reject the warranty claim. In that case, we will contact you to discuss any possible next steps.