Shipping policy

Shipping Policy

Last updated: 18 May 2026

At RIJKSEDREAMS, we do our best to process, pack and ship your order carefully and as quickly as possible. Below you can find our shipping terms, estimated delivery times and what to do if something goes wrong during delivery.

1. Shipping Destinations

RIJKSEDREAMS ships orders within the Netherlands and to selected countries in Europe.

During checkout, you will see whether delivery to your address is available.

2. Order Processing

Orders are processed on business days, from Monday to Friday, excluding public holidays.

We aim to process and ship orders within 1 to 2 business days after payment has been received.

During busy periods, promotions or holidays, processing may take slightly longer.

3. Estimated Delivery Times

Estimated delivery times after dispatch are:

Netherlands: 1 to 3 business days  
Belgium: 2 to 5 business days  
Other EU countries: 3 to 7 business days

These delivery times are estimates only. We do our best to ensure timely delivery, but delays caused by carriers or circumstances outside our control may occur.

4. Shipping Costs

Shipping costs are clearly shown during checkout before you place your order.

Any free shipping promotions, discount thresholds or special shipping offers will be displayed on our website or during checkout.

5. Track & Trace

Once your order has been shipped, you will receive a shipping confirmation by email, including a track & trace link where available.

You can use this link to follow the status of your delivery.

6. Incorrect or Incomplete Address

You are responsible for providing a correct and complete delivery address.

Please check your address carefully before placing your order. RIJKSEDREAMS is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If a package is returned to us because of an incorrect address or because it was not collected, we will contact you. Additional costs for reshipping may be charged.

7. Missed Delivery

If you are not home at the time of delivery, the carrier may deliver the package to a pickup point, a neighbour or attempt delivery again. This depends on the carrier and the destination country.

Please follow the instructions provided by the carrier through the track & trace link.

8. Damaged Package

If your package arrives visibly damaged, please contact us as soon as possible at:

support@rijksedreams.nl

Please include:

- your order number;
- photos of the damaged packaging;
- photos of the product;
- a short description of the issue.

We will review the situation and look for an appropriate solution.

9. Lost Package

If the track & trace information shows that your order has been delivered, but you have not received it, please first check whether the package was delivered to neighbours, household members or a pickup point.

If you still cannot locate the package, please contact us at support@rijksedreams.nl. Where necessary, we will start an investigation with the carrier.

For consumer orders, the risk of loss or damage passes to you only when you, or a person designated by you, have physically received the package.

10. International Shipping

For orders outside the Netherlands, delivery may take longer.

For deliveries within the European Union, VAT and shipping costs are shown during checkout where applicable.

For deliveries outside the European Union, import duties, taxes or customs fees may apply. These costs are the responsibility of the customer, unless stated otherwise.

11. Contact

If you have any questions about your order or delivery, please contact us:

RIJKSEDREAMS  
Trading name: RIJKSEDREAMS
Legal entity: Rijkse Dreams VOF
Business address: De Vleyen 3, 1234ZC,  Netherlands
Chamber of Commerce number: 99870711
VAT number: NL869167303B01
Email: support@rijksedreams.nl
Phone: 06 46559604